Skip to main content

Shipping & Returns

 

Shipping & Returns Policy - Roast Retreat

Last Updated: 09/10/2024

Shipping Policy

1. Order Processing

  • Orders are typically processed within 1-2 business days from the date of purchase.
  • Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Shipping Methods

  • Roast Retreat offers a variety of shipping options, including standard and expedited shipping.
  • Shipping costs are calculated at checkout based on the destination and selected shipping method.

3. Domestic and International Shipping

  • We provide both domestic and international shipping options to cater to our global customers.
  • International customers are responsible for any customs duties or taxes imposed by their country's customs authorities.

4. Estimated Delivery Times

  • Estimated delivery times are provided during the checkout process.
  • Delivery times may vary based on the destination, chosen shipping method, and external factors such as customs clearance.

5. Order Tracking

  • Once your order is dispatched, you will receive tracking information via email.
  • You can use the provided tracking details to monitor the status of your shipment.

6. Incomplete or Incorrect Addresses

  • It is the customer's responsibility to provide accurate shipping information during checkout.
  • Roast Retreat is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.

7. Lost or Stolen Packages

  • Roast Retreat is not liable for lost or stolen packages once they are marked as delivered by the carrier.

8. Shipping Notifications

  • You will receive timely email notifications regarding the status of your order, including order confirmation, shipment, and delivery updates.

9. Special Shipping Requests

  • For special shipping requests or inquiries, please contact our dedicated customer support team at [Insert Email Address] before placing your order. We will do our best to accommodate your needs.

10. Delayed Shipments

  • In the event of unexpected delays, Roast Retreat will promptly notify you and work diligently to resolve the issue.

11. Shipping to Multiple Addresses

  • If you wish to ship items to multiple addresses, please place separate orders for each address.

Returns Policy

1. Return Eligibility

  • Roast Retreat accepts returns for items within 30 days from the date of receipt.
  • To be eligible for a return, items must be in their original condition, unopened, and with all tags and packaging intact.

2. Return Process

  • To initiate a return, please contact our customer support team at [Insert Email Address].
  • You will receive instructions on returning the item, including the return shipping address.

3. Refunds

  • Refunds will be processed once the returned item is received, inspected, and deemed eligible for a refund.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • Roast Retreat does not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 14 days of receipt, providing photographic evidence.
  • We will arrange for a replacement or issue a refund, including return shipping costs.

For any questions or concerns about our Shipping & Returns Policy, please contact us at info@roast-retreat.com. Thank you for choosing Roast Retreat! Your satisfaction is our top priority.

!